Responsible Gambling: keep betting within deliberate limits
Last Updated: August 20, 2026
We provide gambling as paid entertainment, not a way to earn income or recover debt. Outcomes are uncertain, losses are possible and previous results do not improve the probability of a future win. Set a budget before play, never chase losses and do not gamble with money required for housing, food, bills or credit repayments.
Eligibility and protection of minors
Only adults who meet the legal gambling age may register. We may verify age and identity. Parents and guardians should protect devices, avoid saved credentials and use filtering software where appropriate.
Controls available through the account
- Deposit limits cap funding over a chosen period.
- Loss limits restrict the amount that can be lost.
- Wager limits control total staking.
- Session limits and reality checks make elapsed time and activity visible.
- Cooling-off pauses access for a selected period.
- Self-exclusion blocks gambling access for the chosen duration.
- Marketing preferences stop promotional email, SMS or push messages.
- Account closure ends normal account use.
Limit reductions can take effect promptly, while an increase may be delayed to prevent an impulsive reversal. Check the responsible-play area or ask 24/7 support how a selected control applies before confirming it.
Signs that gambling is causing harm
Warning signs include spending more than planned, extending sessions, hiding activity, borrowing money, missing work or family commitments, feeling anxious after play, raising stakes to recover losses and repeatedly cancelling withdrawals. Stop and seek help when gambling changes from a planned leisure expense into a financial or emotional pressure.
A short self-assessment
Ask yourself whether you spend longer than intended, think constantly about betting, conceal losses, use borrowed funds, neglect responsibilities, feel unable to stop, or return immediately to recover money. One concerning answer is enough to review limits; several indicate that a break and specialist support should be considered.
Myths that increase risk
Myth: a long losing sequence means a win is due. Reality: independent outcomes do not remember earlier rounds.
Myth: increasing the stake recovers losses efficiently. Reality: it increases the amount exposed to the next uncertain result.
Myth: bonuses remove the cost of play. Reality: rewards can include deposits, wagering, expiry and maximum-stake conditions.
Financial and device-level protection
Banks may provide gambling transaction blocks or spending controls. Gamban and BetBlocker can restrict access across devices. These tools complement account limits and can help create distance during a cooling-off or self-exclusion period.
Independent support
GamCare, Gambling Therapy, Gamblers Anonymous and other recognised local organisations provide confidential information and support. Emergency financial or mental-health concerns should be directed to the appropriate professional service in your country.
Our role and how to contact us
We train support teams to recognise responsible-gambling requests, maintain age and identity checks, apply account controls and respect marketing exclusions. We do not present gambling as guaranteed income. For limits, cooling-off, self-exclusion or account closure, use 24/7 live chat or email [email protected] from the registered address.